Refund and Cancellation Policy

রিফান্ড ও বাতিলের নীতি

• Try before you pay: every shop gets a 7-day free trial with all features (a 1-room homestay is free), so you can check the Service fully before paying.
• Generally non-refundable: all plans are prepaid digital subscriptions that start immediately, so payments are not refundable once the plan is activated, except duplicate payments, a plan that failed to activate, a material failure of the Service on our side, or a refund required by law.
• Cancellation: a plan renews only if you turned on optional UPI AutoPay. To stop it, cancel the mandate in your UPI app or message us; no further amount is taken after you cancel, and the days you already paid for stay active. If you did not turn on AutoPay there is nothing to cancel — simply do not renew. Your data is never deleted when a plan ends.
• Payment errors: if money was deducted twice for the same plan, or deducted but the plan was not activated, the extra or failed amount is returned in full to the same payment method (UPI, card or bank account) within 5–7 working days. Please report a failed activation within 48 hours of paying.

Grievance Officer

Rajkumar Das (Proprietor, PU HOME SOLUTIONS), support@amarsathi.com, +91 9123 61 46 46. We acknowledge complaints within 48 hours and resolve them within 30 days.

How to report a payment error

Email support@amarsathi.com or WhatsApp +91 9123 61 46 46 with your registered mobile number and the payment receipt number. We reply within 2 working days.

Last updated: 22 October 2026